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Application Support Specialist.

  • technology
  • permanent
  • London
  • £30,000-£40,000

Application Support Specialist (SQL, XML, Java, JIRA)

 

Our client, an innovative technology company in the finance sector are looking to hire an Application Support Specialist (SQL, XML, Java, JIRA) to join an expanding & collaborative client support team in Central London.

 

The Application Support Specialist (SQL, XML, Java, JIRA) will be responsible for monitoring the operation of internal systems, providing support to customers, performing configuration changes, and working with other teams across the organisation to roll out the platform to new customers.

 

Responsibilities for the Application Support Specialist (SQL, XML, Java, JIRA)

 

  • Provide 1st/2nd line support to a global network of customers
  • Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch
  • Implementing ad-hoc configuration changes using Demica's proprietary tools
  • Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform
  • Triaging incoming tickets, performing analysis, and resolving customer issues
  • Analysing customer data and providing customers with audit information or breakdowns of headline figures

 

Essential Requirements for the Application Support Specialist (SQL, XML, Java, JIRA):

 

  • 2 years' experience in a 1st/2nd line application support role in a customer-facing environment
  • Great at communicating technical concepts to customers and colleagues both verbally and in writing
  • Logical and insightful when troubleshooting problems
  • Flourish in a dynamic high-pressure environment, and can prioritise incoming and existing tasks according to urgency and impact
  • Exceptional attention to detail
  • Comfortable analysing, transforming, and generally working with large datasets
  • Passion for helping others and thrive on solving problems

 

Desired Requirements for the Application Support Specialist (SQL, XML, Java, JIRA):

 

  • Degree in a STEM discipline
  • You have experience using SQL
  • You have worked with XML
  • You are familiar with Java, and are keen to delve deeper
  • You understand computer logic and/or programming concepts
  • ITIL v3/2011 Foundation certified
  • Previous experience of Atlassian JIRA/JIRA Service Desk
  • Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
  • Experience working in a controlled environment, such as Financial Services

 

If you would like to apply for the Application Support Specialist (SQL, XML, Java, JIRA) role, please click apply now.

Dan Combstock